Walnut Hill Telephone Company Life Line FAQ

Walnut Hill Local and Long Distance Telephone Service

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Walnut Hill Telephone Company's Statement of Rates for Basic Telephone Service

Walnut Hill Telephone Company is a quality telecommunications company that provides Basic and Enhanced services at reasonable rates within its service territory. Basic services are offered at the following monthly rates:

	Residential	Business
Individual Touch-Calling Access Line	$10.75 Trunk $16.98	1-Party $18.75 Trunk $35.16
FCC Toll Access Line Charge	$6.50	Single Line $6.50 Multi-Line $9.50
Emergency Services (911 surcharge)	$ .50	$ .90
Federal Universal Service Charge	See Note	See Note

Note: Percentage subject to change quarterly, pursuant to FCC Order. The current rate may be determined by accessing the following webpage http://www.fcc.gov/omd/contribution-factor.html or by contacting your local telephone office.

The Lifeline assistance program offered by Walnut Hill Telephone Company reduces the monthly recurring charges for the Individual access line, FCC Toll Access line charge, ELCS, and Touch tone for qualifying low-income residential customers. The monthly recurring Federal Universal service charge may also be waived. See below for additional information regarding Lifeline and Link-Up assistance.

Lifeline Service and Link-up Program
The Federal Communications Commission has established two programs to make telephone service more affordable to eligible customers. Lifeline service is a program designed to make telephone service available at reduced rates to eligible residential customers.

Link-Up is a program designed to offer eligible customers a reduction in installation charges for telephone service equal to one half of the service connection charges or $30.00, whichever is less.

Who qualifies for reduced Telephone Charges?
You are eligible for Lifeline Service and Link-Up Program if your annual household income as at or below 135% of the federal poverty guidelines, or in your household resides a person who receives or has a child who receives benefits from at least one of the following programs:

National School Lunches Free Lunch Program	Medicaid
Low Income Home Energy Assistance Programs (LIHEAP)	SNAP - Supplemental Nutrition Assistance Program (formerly listed as Food Stamps)
AID to Families	HUD
Temporary Assistance to Needy Families (TANF)	Supplemental Security Income
Federal Public Housing Assistance (Section 8)

If you do not participate in any of the programs listed above and believe your household income is at or below 135% of the federal poverty guidelines, and you are notreceiving Lifeline Service reduction, you can apply for the Lifeline discount by calling toll free 1-870-921-4283.

Should you have any questions regarding Basic service, or the rates thereof, please contact a Walnut Hill Telephone Company representative at (800)255-1975.